Every product available on our platform is manufactured, supplied, and sold exclusively for laboratory and in-vitro research use. These products have not been evaluated by any regulatory authority for safety or efficacy in humans or animals, and they are not intended to diagnose, treat, cure, or prevent any disease or condition.

Purchasing any product from us constitutes your representation that you are a qualified research professional and that all intended use is strictly within a controlled laboratory environment, in full compliance with applicable local, national, and international law.

• Intended for qualified laboratory researchers and institutions
• For in-vitro use and controlled research settings only
• Must be handled in accordance with your institution's safety protocols
• Storage, handling, and disposal must comply with all applicable regulations

• Not approved or intended for human or animal consumption
• Not for veterinary, clinical, or diagnostic use
• Not for resale as a consumable or supplement product

Due to the highly regulated, perishable, and sensitive nature of research peptides, all sales are final once an order has been confirmed and payment has been processed. We are unable to accept returns, process exchanges, or issue refunds under standard circumstances.

This policy exists to uphold the integrity of our products and to comply with regulations governing the distribution of research compounds. Returned product cannot be reintroduced into inventory, and we cannot verify the storage or handling conditions of any item once it has left our facility.

We fulfil every order precisely as submitted. Before completing checkout, please carefully verify the following:

• Product name, variant, and quantity are correct
• Shipping address is complete, accurate, and includes all necessary details
• Contact information is up to date so we can reach you if needed
• Any promotional codes or discounts have been applied correctly before submission

Once an order is confirmed, we are unable to make modifications, substitutions, or cancellations. We cannot assume responsibility for errors entered during checkout, including incorrect addresses, wrong item selections, or duplicate orders placed by the customer.

If you realise an error has been made, please contact us immediately at the address below — while we cannot guarantee that changes can be accommodated, we will make every reasonable effort to assist if the order has not yet been dispatched.

We stand behind every shipment we send and take quality control seriously. In the unlikely event that your order arrives in a damaged condition or contains an item that does not match your confirmed order, we will work with you to find an appropriate resolution.

Please note the following conditions that apply to all damage and incorrect-item claims:

• Report within 48 hours: All claims must be submitted within 48 hours of the recorded delivery timestamp. Claims raised after this window may not be accepted.
• Photographic evidence required: You must provide clear photographs of the damaged item(s), the packaging as received, and the packing slip or order confirmation.
• Original packaging retained: Do not dispose of any packaging materials until your claim has been resolved, as these may be required for review.
• Case-by-case review: Each claim is assessed individually by our team. Resolutions — which may include replacement, store credit, or other remedies — are offered at our sole discretion.

We do not accept claims for damage resulting from improper handling after delivery, incorrect storage by the recipient, or ordinary transit variation within acceptable parameters.

If you believe your order qualifies for a review under the damaged or incorrect items policy, please follow the steps below. Incomplete submissions will delay resolution.

To avoid any ambiguity, the following situations fall outside the scope of our resolution process and no remedy will be offered:

• Change of mind, unwanted items, or orders placed in error by the customer
• Delays caused by third-party couriers, customs authorities, or events outside our control
• Damage resulting from improper storage or handling after delivery
• Claims submitted more than 48 hours after the confirmed delivery date
• Claims submitted without supporting photographic evidence
• Regulatory seizure, confiscation, or delay at customs relating to the nature of the product
• Products that have been opened, used, or tampered with prior to a claim being raised

For damage or incorrect item claims, or for any questions relating to this policy, please reach out to our customer support team. We aim to respond to all enquiries within 1–2 business days.